I have only got good things to say about First Direct

Tell us what
you're thinking...

At first direct we don't shy away from feedback, we thrive on it - it shapes the way we do things around here. This website streams live what's being said about us in online blogs and forums. A black and white perspective. Take a look and then tell us what you're thinking. We welcome your opinion, whether you're a customer or not...

Don't forget to come back soon to see what's new.

Tell us what you're thinking...

Live from first direct Talking Point

Question

What do you really want from your bank?

I HAVE GOT THE IPHONE, ALSO GOT THE NATWEST APP AND ITS NOT THAT GREAT, SO I WOULD RATHER WAIT FOR QUALITY - WHICH IM USED TO FROM FIRST DIRECT.

This comment has been taken from Talking Point. View Talking Point

Live feelings about first direct

We continually sweep the web for comments about first direct so we can see what people really think about us.

The percentages below give an idea about whether people view us positively, negatively or neutrally...

Live summary:

  • 70.01% positive
  • 14.75% neutral
  • 15.24% negative

first impressions

We tend to leave quite an impression on people. Not only us, but the products and services we offer too. Usually it's a good one, which is why so many of you recommend switching to first direct to family and friends. Take a look at some customer testimonials to see what customer impressions we've made:

Live words about first direct

We continually track online views and opinions so we can see what people are saying about us. Here are the top five positive and negative words...

Positive
words:

  • able
  • helpful
  • safe
  • quick
  • give

Negative
words:

  • failed
  • block
  • strange
  • monthly payments
  • limited

Live summary:

  • 74.34% positive
  • 25.66% negative

Money first direct has raised for ChildLine

Childline 0800 1111

Money we have raised
so far...

£504,349

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first direct is a division of HSBC Bank plc. © HSBC Bank plc 2010. All Rights Reserved. Member HSBC Group.
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